To provide, maintain, and improve our Services, we may collect certain information, including but not limited to:
• Name and contact information.
• Account credentials.
• Business-related information required for the operation of the Service.
• Information voluntarily submitted through forms, support requests, or communications.
Certain applications developed by Ferca S.R.L. may be intended exclusively for internal business operations, such as logistics management, delivery tracking, inventory control, workforce management, customer service, or other operational processes. Information processed within these applications is used solely for the intended business purpose and according to applicable contractual or organizational requirements.
When you use our Services, we may automatically collect technical information such as:
• Internet Protocol (IP) address.
• Device model and manufacturer.
• Operating system and version.
• Application version.
• Language and regional settings.
• Date and time of access.
• Usage statistics and performance metrics.
• Diagnostic and error reports.
We may use collected information to:
• Provide and maintain our Services.
• Improve functionality, performance, and user experience.
• Monitor system security and reliability.
• Diagnose technical issues and errors.
• Respond to inquiries and support requests.
• Comply with legal and regulatory obligations.
• Develop new products, features, and services.
We do not sell personal information to third parties.
Some of our Services may integrate third-party providers that assist in functionality, analytics, hosting, authentication, communications, or infrastructure management.
Examples may include:
• Google Play Services
• Firebase Services
• Cloud hosting providers
• Analytics platforms
• Authentication providers
These third parties may collect information according to their own privacy policies. We encourage users to review the privacy practices of any third-party services they interact with.
In the event of an application error, system malfunction, or security incident, we may collect diagnostic information ("Log Data") through our systems or third-party monitoring tools.
This information may include:
• IP address.
• Device information.
• Operating system details.
• Application configuration.
• Error reports and stack traces.
• Session timestamps.
• Usage statistics relevant to troubleshooting.
This data is used exclusively for maintenance, diagnostics, security, and service improvement.
Our websites and certain Services may use cookies, local storage, and similar technologies to:
• Remember user preferences.
• Maintain sessions.
• Improve performance.
• Analyze usage patterns.
Users may configure their browser or device settings to reject or limit cookies. However, some features may not function properly if these technologies are disabled.
We may engage trusted third-party companies or individuals to:
• Operate infrastructure.
• Provide technical support.
• Host applications and data.
• Process communications.
• Analyze Service usage.
• Assist in security monitoring.
These providers may have access to information only as necessary to perform services on our behalf and are contractually obligated to protect such information.
We implement commercially reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
Information is retained only for as long as necessary to:
• Fulfill the purposes described in this Privacy Policy.
• Meet contractual obligations.
• Resolve disputes.
• Comply with legal requirements.
• Maintain security and operational records.
When information is no longer required, it is securely deleted or anonymized where reasonably practicable.
Our Services may contain links to external websites or services not operated by Ferca S.R.L.
We are not responsible for the content, security, or privacy practices of third-party websites and recommend reviewing their privacy policies before providing any personal information.
Our Services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.
Parents or legal guardians who believe a child has provided personal information may contact us for assistance.
Depending on the infrastructure used by our Service providers, information may be processed or stored in jurisdictions outside the user's country of residence.
When applicable, we take reasonable measures to ensure that appropriate safeguards are in place to protect personal information.
Subject to applicable laws, users may have the right to:
• Access their personal information.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Object to certain processing activities.
• Request information about how their data is processed.
Requests may be submitted through the contact information provided below.
We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or technological changes.
Any updates will be published on the relevant Service or website, and the "Last Updated" date will be revised accordingly.
Continued use of the Services after any changes become effective constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Ferca S.R.L.
Email: support@dronebolivia.com